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At Pressure Consulting we have a hands on, operational approach to Customer Operations. We work with companies to transform their CRM systems & supporting teams.
Jake Duncan and Marco Racanelli met in Düsseldorf, Germany, in 2017, while working at trivago N.V.
Over the next couple of years the two worked together on projects that aimed at making customer engagement and retention more efficient.
Our Journey
First collaborations
2018
One year after they met, Jake and Marco start working more and more closely at trivago N.V., tackling projects related to sales controlling and Customer Experience. Jake later leaves trivago N.V.
The idea
2020
Few months after the Covid-19 pandemic had struck, Jake and Marco meet again in occasion of a 2-day bike trip. The idea of joining forces to start Pressure Consulting starts to take shape.
The official step