At Pressure Consulting we have a hands on, operational approach to Customer Operations. We work with companies to transform their CRM systems & supporting teams.

Jake Duncan and Marco Racanelli met in Düsseldorf, Germany, in 2017, while working at trivago N.V.

Over the next couple of years the two worked together on projects that aimed at making customer engagement and retention more efficient.

Our team

Marco Racanelli

Marco holds an Honours degree in Marketing and has worked in Customer Intelligence Customer Marketing and Data at trivago NV.

Jake Duncan

Jake holds a Master in Business Administration and is currently the Head of Customer Excellence at Silver Tours GmbH.

Our Journey

First collaborations

2018

One year after they met, Jake and Marco start working more and more closely at trivago N.V., tackling projects related to sales controlling and Customer Experience. Jake later leaves trivago N.V.

The idea

2020

Few months after the Covid-19 pandemic had struck, Jake and Marco meet again in occasion of a 2-day bike trip. The idea of joining forces to start Pressure Consulting starts to take shape.

The official step

2022

After plenty of preparation, study and pro-bono projects, Pressure Consulting becomes a reality. Based in Neuss, Germany, but operating internationally, Pressure Consulting is open for business.